These odd things we call “Clichés”

Despite being etymologically rooted in French, clichés have become integral both to written and spoken English. “Think outside the box,” “low-hanging fruit,” “read between the lines,” and my favorite, “break a leg,” are popular examples of the thousands of clichés populating – or polluting – the world’s most flexible, widely-used language.

 

While expressing common, even universal experiences, clichés impact our language in a way that’s decidedly mixed. Certainly, they’re responsible for encouraging lazy, unimaginative communication. Common clichés will inevitably slip into nearly everyone’s vocabulary, but too many of us fall back on them at the expense of more descriptive, nuanced usage. While helping ensure a degree of understanding, clichés also rob our exchanges of insight and vibrancy.

 

I’m addressing this topic because today, November 3, is Cliché Day. As a longtime communication professional with a specialty in public relations, I’ve spent decades excising clichés from my writing … while occasionally employing them for humor or intentional overemphasis. If this sounds like me balancing atop a figurative fence, it is — clichés are odd constructs. The degree to which they’re sometimes valuable and sometimes absurd seems to increase as our language evolves.

 

To me, the most compelling aspect of clichés is how they serve as a microcosm for the tasks my public relations, advertising, and marketing colleagues perform for our clients. Just as clichés provide familiarity, the tactics and content we employ must be easily understood by all intended audiences. Confusion about meaning would counter our strategic goals, yet we need to avoid boredom-triggering mundanity. Our content and means of deploying it must be imbued with cleverness and originality – with unexpected sparks that make eyes open wider.

 

It’s not easy. As with the use of clichés, we’re walking a tightrope … it’s a fine line. But it is what it is, and at the end of the day, it’s no walk in the park. So, we keep our eyes on the prize, aware that nothing worthwhile is ever easy, and eventually get ourselves over the hump.

World Communication Week 2024: Navigating the Digital Age

Back in 1988 – when digital tech was in its infancy – November 1-7 was established as World Communication Week by the International Association of Business Communicators. Since then, this week has become increasingly important, given the rise of social media and other forms of digital communication. Even when your organization is closed for the night or for a holiday, your brand continues to be seen by consumers online. In this 24/7 digital landscape, it is important to ensure your brand is available at all times, a unique challenge brought on by the advancing digital landscape.

 

World Communication Week has evolved into an opportunity to reflect on how we can enhance our communication skills in various facets of our lives.

 

Precision in the Digital Age

As communication becomes increasingly complex through digital mediums, the need for clear, precise messaging is vital. The shift to these mediums hinders the ability to express body language and tone, making precision all the more important for effectively communicating.

In response to these challenges, many organizations are turning to public relations to help ensure that their brand’s image is portrayed accurately. And, that their messages are clear and compelling. These challenges have prompted shifts in how we communicate, leading to notable trends that reflect the changes in the field.

 

Trends and the Rise of Short-Form Content

Trends in communication are also affected by these mediums and their limitations. It isn’t a secret that the attention span of the average consumer is lower than it was when World Communication Week was established. The rise of short form content across all platforms reflects those consumer preferences.

Visual storytelling on platforms like TikTok and YouTube are only part of it. Short messages are not only shared, but required. Due to character limits on X (formerly Twitter), Facebook, etc. This week should be used as a chance to consider how you are adapting. And, to make sure that your team is aligned on how you are approaching the task.

 

The Role of Public Relations in Digital Communication

As communication technology continues to evolve, the ability for organizations to communicate with confidence and clarity is more important than ever.

Public relations practitioners play a crucial role in optimizing communication for today’s digital world. They help organizations establish trust while limiting miscommunications.

 

About the author:

Justin Picciuto is a fall 2024 intern at SCG Advertising and PR. He is currently a senior Communication and Media Studies major at Montclair State University in Montclair, NJ.

 

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Boosting Recruitment: How SCG Advertising and PR is Helping the Philadelphia Police Department Attract New Officers

For the past 12 months, SCG Advertising and PR has been working with the Philadelphia Police Department in their recruitment efforts to hire more officers to protect the City of Philadelphia. During our last campaign in January of 2024, SCG partnered with Audacy, Hugh Douglas, and Merril Reese. This led to several radio and streaming audio spots featuring live reads from both local sports personalities highlighting the benefits of becoming a Philadelphia Police Officer. This had a great impact on the local sports audience who were targets of the campaign.

In continuing our current and next campaign efforts, last week our Haddonfield team visited Audacy’s studios, on Polygraph Day – an exciting promotional event to help the Philadelphia Police Department hire more police officers.

SCG collaborated with the agency team from Audacy from concept to client buy-in, and execution of this exciting promotional event. Two lie detector experts and Captain John Walker of the Philadelphia PD spoke on air about career opportunities with the PPD and put WIP 94.1 sports radio personalities, former pro players, and fans on the spot about “truths” related to the local sports teams. Our team had the opportunity to watch the tests live in action, listen to on-air broadcasts, and tour the studio. SCG will be using footage from this event in the upcoming police recruitment campaign beginning 9/30/24.

Nine Essential Poems

Poetry is doing things with language that exceed the scope of routine communication – it’s rather like painting with words.  I occasionally engage in the process, and a handful of my efforts have appeared in poetry journals.

 

But, I’m a rank amateur; at best, I’ll string together several words in a fashion that isn’t dreadful. Perhaps in my role as a public relations professional I’m slightly more effective at communicating a message. In any case, the nine works briefly discussed below (in chronological order) are examples of poets connecting with the literary otherworld. Though these poems span centuries and represent widely varied styles, each provides a glimpse of poetic perfection.

 

Beowulf (circa 800?), author/authors unknown

Available to us only because a single, hand-written copy somehow survived through centuries of British history, this Old English epic offers a vision of a world where heroism is the most valued currency. I recommend Burton Raffel’s 1963 translation, and also suggest listening to several lines in the original language to experience the ancient music in words that now are understood only by select scholars.

 

Shall I compare thee to a summer’s day / Sonnet 18 (1609), by William Shakespeare

In the pantheon of English writers, Shakespeare occupies the best seat. In addition to nearly 40 dramatic works, he penned 154 sonnets – and this is likely his best. It’s certainly his most often quoted, and while the Bard’s language can be challenging for 21st-century readers, “Sonnet 18” is quite straightforward. Few would argue against it being the greatest love poem ever written.

 

The Old Pond (1686), by Matsuo Bashō

I love the Japanese haiku, with its five-syllable, seven-syllable, five-syllable format and emphasis on nature imagery. Matsuo Bashō is revered as the greatest of haiku masters and his “The Old Pond” – all 17 syllables of it – is generally considered the closest anyone has ever come to writing a flawless haiku.

 

My Heart’s in the Highlands (1789), by Robert Burns

In Scotland, the “ploughman poet” rose from rural obscurity and became his nation’s most beloved writer of verse. Remarkably lyrical, most of Burns’ works function equally well as song lyrics or poetry. In just 21 lines, this particular poem captures the wild beauty of the Highlands, as expressed by a narrator who misses them desperately.

 

Ozymandias (1818), by Percy Bysshe Shelley

Among the best-known of the English Romantics, Shelley’s works were infused with his progressive socio-politics. Using the brilliant metaphor of a half-buried statue, his “Ozymandias” requires only 14 lines to express the transience of human power.

 

I Am the Only Being Whose Doom (written 1836), by Emily Brontë

No other writer fascinates me as Emily Brontë does. She died at 30, leaving behind a single novel, which became a seminal work of English literature. She also produced some 200 poems, which are renowned for the same emotion and wildness that defines her novel. “I Am the Only Being Whose Doom” articulates loneliness and despair with a startling directness.

 

The Raven (1845), by Edgar Allan Poe

Many readers mistakenly think of Poe as a quirky writer of dark tales and the occasional clever verse. In fact, the combined brilliance of his poetry and prose are unmatched by any other American writer. Since being published, “The Raven” has become perhaps the world’s most famous poem – and certainly the only one after which an NFL team is named.

 

Song of Myself (multiple versions published from 1855 to 1891), by Walt Whitman

The centerpiece of Whitman’s Leaves of Grass volume, “Song of Myself” faced immediate hostility because of its structural and rhythmic uniqueness. More recent critics have suggested that every 20th and 21st-century American poet has been influenced by the 1,300-line work.

 

Howl (1956), by Allen Ginsberg

As a college student in 1984, I sat in an undersized lecture hall some 15 feet from Ginsberg while he read “Howl.” It was absolutely spellbinding. The work, 112 lines of free verse, is a shrieking, sometimes harrowing attack on modern society. America’s Beat Generation yielded some remarkable literary works, and “Howl” may well be the finest of them all.

 

Kurt Praschak

Vice President, Public Relations

SCG Advertising & PR

Michael Cherenson

Public Relations EVP joins One To World board of directors

Contacts:             Kurt Praschak / kpraschak@successcomgroup.com / 973-992-7800 x.289

                                  Alexa Cangialosi / acangialosi@successcomgroup.com / 973-992-7800, x172

Public Relations EVP joins One To World board of directors

 

Lincoln Park resident and SCG Advertising + Public Relations exec Mike Cherenson

 

PARSIPPANY, NJ (October 28, 2019) – Lincoln Park resident and SCG Advertising + Public Relations Executive Vice President Mike Cherenson has joined the One To World board of directors, on which he will support the organization’s ongoing mission of bolstering connections between New York-area communities and international students, including Fulbright scholars.

 

One To World’s core activities include enrichment programs for international students, global education for area schools, and development and peer support for international educators. These are designed to provide a unique opportunity for U.S. residents and international students to interact and engage, in hopes of creating solid, international relationships.

 

“It’s essential to bridge societal barriers, so students can embrace diversity and create connections, regardless of their backgrounds,” Cherenson explains. “I’m honored to have been selected for this role, and I’m eager to support One To World’s mission of intercultural understanding.”

 

As executive vice president with more than three decades of industry experience, Cherenson oversees the public relations activities for SCG’s broad range of clients. The 2009 chair and CEO of the Public Relations Society of America (PRSA), Cherenson is a graduate of Ithaca College and holds an advanced certification from the Graduate School of Political Management at George Washington University. He currently is a member of PRSA’s Educational Affairs Committee and serves as a site team member for the group’s CEPR Certification program. He is also a site team member for the Accrediting Council on Education in Journalism and Mass Communications (ACEJMC), sitting on the organization’s Accreditation Committee.

 

The author of multiple studies focused on reputation, Cherenson is an alumni of The Joint Civilian Orientation Conference (JCOC), the oldest and most prestigious public liaison program in the Department of Defense, and the only outreach program sponsored by the Secretary of Defense.

 

NOTE: A digital portrait of Mike Cherenson is available here.

 

About One to World 

One To World engages the almost 100,000 international students studying in the New York-area (including over 800 Fulbright grantees) through programs that create understanding and build positive relationships between area residents and these unofficial ambassadors from around the world. The programs provide a unique opportunity for U.S. residents and international students to engage on an intimate level; having dinner inside local homes, sharing culture and experiences in the classroom, and volunteering their time together through community service projects.

Additional information is available online at www.onetoworld.org or by calling 212-431-1195.

 

About SCG Advertising + Public Relations

Founded more than half a century ago, SCG (Success Communications Group) provides 21st century communication services highlighted by creativity, passion, and innovation. With specific expertise in advertising, marketing, public relations, social media, digital marketing, and recruitment, SCG is headquartered in Parsippany, NJ, with regional offices in the metro areas of Philadelphia, Atlanta, San Diego, and Tampa.

Additional information is available at www.successcomgroup.com, as well as on Facebook  and Twitter.

 

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one to world board of directors

Public Relations: On the Front Lines of Battling False Information

public relationsAs the antenna, conscience, and voice of the organization, the public relations profession is on the front lines of identifying and dealing with information warfare.  While several business and communication disciplines — including public relations — help build and drive brands, reputation, and sales, public relations stands alone in the broader effort of building mutually beneficial relationships, connecting people and ideas, and providing a voice in the marketplace of ideas, facts, and viewpoints to aid informed public debate.  The currency of public relations is trust and evidence is clear that disinformation undermines trust, erodes communication channels, and significantly disrupts our democracy, economy, workplaces, and communities – basically, our entire way of life.

Information Warfare comes in several forms

  • Mis-information. False information – but not created with negative intent.
  • Dis-information. False information, specifically created to harm a person, social group, organization, or country.
  • Mal-information. Information based on reality … but used to inflict harm on a person, organization, or country.

Information Warfare is a significant threat

According to the Institute for Public Relations’ 2019 Disinformation in Society Report, 63 percent of Americans view disinformation as a “major” problem in society, on par with gun violence (63%), and terrorism (66%). More than half (51%) of respondents said they encounter disinformation at least once per day, while 78% said they see it once each week.

 

The 2019 Edelman Trust Barometer revealed that 73% of those surveyed worry that misinformation, fake news, and digital bots are modern weapons of propaganda.

 

A study by three MIT scholars found that false news spreads more rapidly on the social network Twitter than does real news. False news stories are 70% more likely to be retweeted than true stories and it takes true stories about six times as long to reach 1,500 people as it does for false stories to reach the same number.

 

In addition, repetition of misinformation increased perceptions of its accuracy, per a study from McMaster University.

 

Information Warfare has an impact

While Russian disinformation campaigns in the U.S. garner tremendous attention, a 2019 University of Oxford study found evidence of organized social media manipulation campaigns in 70 countries, up from 48 countries in 2018, and 28 countries in 2017.  “Around the world, government actors are using social media to manufacture consensus, automate suppression, and undermine trust in the liberal international order,” the report said.

 

Beyond political or governmental entities, organizations and individuals are often the victims and perpetrators.

 

In 2017, anonymous online messages spread a false campaign against Starbucks, by posting bogus tweets to promote “Dreamer Day,” on which the company was supposedly giving free drinks to undocumented immigrants. And, Coca-Cola was forced to address false reports about a Dasani bottled water recall caused by “clear parasites.”

 

In 2015, the Securities and Exchange Commission “filed securities fraud charges against a Scottish trader whose false tweets caused sharp drops in the stock prices of two companies.”  A Canadian couple used the Web and social media to inflate the stock of companies with small capitalizations and then pocketed $2.4 million by selling shares of those companies.  In India, 10 people were killed by lynch mobs after false information about child abduction gangs spread rapidly on WhatsApp.

 

In Nigeria, police say false information and incendiary images on Facebook have contributed to more than a dozen recent killings in an area plagued by ethnic violence.

 

How do Deal with Disinformation

  • Real-time listening and monitoring is essential, as is quickly identifying false or misleading information that impacts an organization.
  • Invest heavily in trust, relationships, and a good-will reservoir so your organization can withstand an attack.
  • Make ethics a priority and keep your house in order
  • Prepare and have plans in place to address false or misleading information.
  • Identify and cultivate third-party advocates who can speak on your behalf.
  • Quickly knock down misinformation.

 

Michael Cherenson, ARP, Fellow PRSA

Executive Vice President, SCG Advertising + Public Relations

Parsippany, NJ

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